- Return Policy
- Contact Customer Support
- International Shipping
- About Fetish Fashion
- Guide to Buying Latex Clothing
- Guide to Buying Leather Clothing
- Caring for Leather Clothing
- Caring for Latex Clothing
- Caring for Vinyl Clothing
- Caring for Suede Clothing
- Guide to Lacing a Corset
- Northbound Leather Info
- Fun Fetish Facts
Customers wishing to return a purchase in exchange for a different size, color etc must place a new order. After requesting a return authorization, you will be emailed our return address. Customers are responsible for return freight unless prior arrangements have been made.
No return will be honored without first having received a RMA number from our customer service department. Unapproved returns will be refused and returned at your expense. RMA requests must be emailed within 10 business days upon delivery of item.
Any product being returned must be unworn, in resellable condition and have the original product tags still attached to the item, if applicable.
FOLLOW THESE 3 STEPS BELOW TO MAKE A RETURN.
1. YOU MUST CONTACT US TO OBTAIN A RETURN AUTHORIZATION NUMBER (RMA) WITHIN 10 BUSINESS DAYS OF RECEIPT OF ITEM.
2. SHIP THE ITEM BACK TO THE ADDRESS(S) SUPPLIED IN THE RETURN EMAIL YOU WILL RECEIVE FROM US WITH YOUR AUTHORIZATION NUMBER.
3. AFTER YOU SHIP OUT YOUR ITEM, EMAIL US WITH THE TRACKING NUMBER, CARRIER AND DATE YOU SHIPPED YOUR PRODUCT BACK. WE RECOMMEND YOU USE A CARRIER THAT PROVIDES INSURANCE AS WE ARE NOT RESPONSIBLE FOR LOST OR MISSING ITEMS DURING SHIPMENT.
If you cancel an order after it has shipped out, you will be responsible for a 15% restocking fee AND a 10% cancellation fee. In addition, you are responsible for return shipping fees incurred when returning the item to us. If you submit payment and cancel an order BEFORE it goes out, then you will be refunded the total amount and will not be penalized any fees.